Effective Date: 31 July 2023
1. About Us and This Privacy Policy
Learning Re-Imagined PTY Limited (“we”, “us”, “our”, or “Learning Re-Imagined”) is a company registered and operating in Melbourne, Australia. We are committed to protecting your privacy and the security of your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://learningre-imagined.com.au) or use our services. It also outlines your rights and how you can contact us about your privacy concerns.
We comply with all applicable privacy regulations.
Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read and understood this policy.
If you have any questions, comments, or concerns regarding this Privacy Policy, please contact us using the information provided at the end of this policy.
2. What Information We Collect
2.1 Information You Provide
You may provide us with personal information when you:
Register on our website
Create or update a user profile
Enroll in courses, therapy sessions, or other services
Subscribe to our newsletters or updates
Contact us for support or enquiries
The information you may provide includes:
Name and email address (required)
Phone number, home address, date of birth (where relevant for certain services)
Country of residence or nationality (where required)
Payment details (handled securely by third-party payment processors)
Information from third-party accounts if you register via services such as Google or Facebook
We do not collect sensitive information about your political, religious, or philosophical beliefs, trade union memberships, or criminal records.
Where you provide information about another person (such as a child or dependent), you confirm you have their consent to provide that information.
2.2 Information Collected Automatically
When you access our website, we may automatically collect certain information such as:
IP address
Browser type and device information
Pages you visit and links you click
Referring URLs
Cookies and similar technologies (see Section 10 below)
2.3 User Content
We may collect and store content you provide during your use of our services, including:
Comments, feedback, testimonials, or posts in forums and chat rooms
Communications with our support team
Documents or media submitted in connection with therapy or educational activities
Some information related to therapy services may be classified as sensitive health information. We will only collect and use such information with your explicit consent and treat it with additional care.
2.4 Forums and Chat Rooms
Any information you choose to disclose in public forums or chat rooms on our site may be read, collected, and used by others. We are not responsible for the privacy practices of users who may view or use such information.
3. How We Use Your Information
We use your information to:
Provide and improve our services and website
Register and manage your account
Deliver therapy sessions, courses, and resources
Communicate with you about services, updates, and support requests
Send you relevant information, newsletters, or promotional offers (with your consent)
Personalize your experience on our website
Conduct research, surveys, and service improvement
Comply with legal obligations and enforce our policies
We do not use your personal information for purposes unrelated to the delivery of our services without your explicit consent.
4. Sharing Your Information
We may share your information with:
Service providers who help us operate our website, process payments (e.g., Stripe, PayPal), manage customer relationships, or deliver emails.
Therapists or educational partners as needed to deliver services you have requested.
Regulatory authorities or law enforcement where required by Australian law.
Successors or acquirers if we undergo a merger, acquisition, or asset sale (your information will remain protected by this policy).
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
If legally required, we will inform you if a third party requests your personal information unless prohibited by law.
5. Legal Basis For Processing
We process your personal information on one or more of the following legal bases:
Your consent, where you have provided it
The performance of a contract or delivery of our services to you
Compliance with a legal obligation
Our legitimate business interests (such as providing and improving our services), provided these do not override your privacy rights
6. Storage and Security
We store your information electronically (and in limited cases, in hard copy) and take reasonable measures to protect it from loss, misuse, or unauthorized access.
Data may be stored on secure servers within Australia or with reputable international hosting providers.
Payments are processed securely by third-party providers. We do not store your card or payment details on our systems.
While we strive to protect your data, no method of transmission over the Internet is completely secure. You use our website at your own risk.
You are responsible for maintaining the confidentiality of your account password and login details.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, your data will be securely deleted or anonymized.
8. Your Rights
You have the right to:
Access and request a copy of your personal information
Correct or update your personal information
Withdraw consent for certain uses of your data
Request deletion of your personal data, subject to legal or contractual retention requirements
Object to the processing of your information in some cases
To exercise these rights, please contact us using the details below.
You may unsubscribe from our marketing communications at any time by following the instructions in our emails.
9. Children's Privacy
We do not knowingly collect personal information from children under the age of 13 without parental consent. If you are a parent or guardian enrolling your child for our services, you consent to the collection and use of their information as necessary to deliver those services.
10. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to provide functionality, analyze usage, and improve your experience. You can control cookie preferences via your browser settings. For more details, see our [Cookies Policy] (or relevant section on the site).
We may use analytics tools (such as Google Analytics) to collect anonymized usage data. You can opt out of Google Analytics by visiting http://tools.google.com/dlpage/gaoptout.
11. Contacting Us
If you have questions, requests, or concerns about your privacy or this Privacy Policy, please contact us at:
Learning Re-Imagined Pty Ltd
145 Hudsons Road Spotswood, VIC 3015 Australia
Email: admin@learningre-imagined.com.au
Contact Form: Contact – Learning Reimagined
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with a new effective date. We encourage you to review this policy regularly.
Privacy Policy last updated: 5th January 2026